Q. Can I interface with your web developer directly ?
As a policy we do not allow our clients to interface with our core web developer directly. You may only do so through our project managers.
The only scenario where you may be in touch with your web developer is when you have hired him as a professional resource from us. However, in this case too we shall advice you to go through your project manager because they are better trained to take instructions.
When you hire our web developer as a dedicated resource we provide you a project manager on complimentary basis to oversee the execution of your project. The project manager takes your feedback, processes it and gives specific instructions to web developer who may then simply implement those.
Q. What is your post-delivery support policy ?
Q. Do I own the work you do for me ?
Q. What is your refund policy ?
Q. What is your policy in the eventuality of a dispute with a client ?